Terms & Conditions

Terms of Sale
Full payment, including shipping and handling fees if applicable, is required to complete an order. No work will proceed until full payment is received. No refunds will be given for orders that have been received by prepress department.

Refund Policy
All sales are final, unless otherwise noted. After an order has been sent to prepress department, the customer is responsible for paying the entire amount of that order, unless otherwise noted. In some cases, a refund may be extended to the customer if no work has been completed by Promolo Limited for that order. In such cases, the customer will be charged a $15 cancellation fee, which would be in addition to any fees charged for design work or proofs if applicable. In some cases, an order may be voided the same day the order was placed as long as no work has been completed by Promolo Limited for that order.

Changing Files Once Sent to Press
Once a job has been approved by customer and "sent to press" no changes are allowed to the artwork, job characteristics, or turnaround time. After an order has been sent to prepress department, the customer is responsible or paying the entire amount of that order, unless otherwise noted. In some cases, a refund may be extended to the customer if no work has been done by Promotion Lotion on that order. In such cases, the customer will be charged a $15 cancellation fee.

Design and Shipping Included
Design is defined as 1 initial concept and 3 rounds of revisions. Shipping is defined as standard ground shipping from one of the major couriers (UPS, USPS, FedEx)

Unlimited Revisions
When unlimited revisions are offered on a design service this means that once a concept is chosen from the concepts presented to the customer, the customer is entitled to unlimited revisions of that particular concept. Unlimited revisions does not refer to unlimited design concepts.

Complaints
All complaints must be registered with in 24 hours of receipt of job. Should the job contain manufacturing errors and/or defects, we would rerun the job at no charge. We maintain the right to judge what a manufacturing error and defect is.

Overruns/Underruns
It is an industry standard that orders will be plus or minus 10% of the quantity ordered. We try to maintain our own standard and the majority of our orders are usually plus or minus 2-3%

Indemnification
The customer will indemnify and hold harmless Promolo Limited from any and all loss, cost expense, and damages on any and all manner of claims, demands, actions and proceeding that may be instituted against the printer on the grounds alleging that said printing violates any copyright or any proprietary right of any person. You certify that you own the rights to use the image(s) being reproduced on your order.

Delivery
Quoted turnaround times start when we verify your order, provided we have the photos and artwork needed to print your materials, not from when the order is first submitted. Turnaround times vary and are not guaranteed. Our expected delivery date is not guaranteed. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc.

Promolo Limited assumes no responsibility for delays caused by delivery carriers or any damages resulting from the failure to receive a job on time. Our expected delivery date is not guaranteed. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc.